Posts Tagged ‘surveys’

Testimonials: Martha

June 23, 2012

“I am not one for being good at vocalizing my opinion but I will say that I have enjoyed doing most of the the evaluations and have watched the PEN Pals site develop and grow over the years. It has been pleasurable being part of the program.”



Testimonials: Vicky

June 16, 2012

“I think the PEN Pals and Product Evaluations programs are great! Not only do I get to provide input that helps to shape the face of new products in food service, but I get incredible benefits from it myself. I have gotten to try many new/test products in my restaurant, and have been able to receive many useful (or just fun) items in return. Some for the bar, some for the kitchen, and some for myself! I recently had enough points from all the surveys and test product placements that I was able to get a Sony home theater sound system for my bedroom. It is very high quality, just like all the rewards in your catalog. Thank you PEN Pals and Product Evaluations!”


What We’re Following: Foodservice Tech Trends, Part 3

June 12, 2012

Well, here we are again with another set of articles bearing technological prophesy for the foodservice industry! Last time we focused on the integration of tablet computers with POS systems of all persuasions, from the traditional to the cutting edge. This time around we’re taking a look at how some restaurants are taking advantage of tech resources to solve the timeless problems associated with growth.

Social Rumblings, Customer Engagement

Google+ beefed up with Zagat, which is now free for all — Jeremy C Owens, Mercury News
Last year, Google bought Zagat.  Now Zagat is integrated even more tightly into your food-related search results on the Internet giant’s social network, Google+, while not to mention also free for everyone on the Zagat website (don’t worry, the little red book will still be sold!).   Whether you’re a restaurant operator or a patron, this means unprecedented access to one of the most highly regarded restaurant review aggregators in the country.  Good food is becoming easier to find than ever before!

Skip Yelp; Text Your Terrible Experience Right to the Restaurant — Suzanne Choney, MSNBC
This service is almost exactly what it sounds like. For participating restaurants, customers are enabled to send anonymous text messages directly to the owners or managers of a restaurant, and the recipient is then able to respond immediately to the concern (as if they didn’t have enough going on!), in the hopes that a speedy resolution will prevent bad reviews on sites like Yelp.

Restaurants using iPad kiosks for customer loyalty —
Trade in that loyalty card for a new tablet!  Engage your customers with some exciting new technology, say these tech start-ups.  To be frank, anyone who lets me play with a tablet computer will always be considered fondly.  Perhaps the same will be true for your customers?

The Shady Side…If you catch my drift..

California restaurants decry ‘Yelp extortion’ — Doug Powell
Concern over a disgruntled citizen’s demand for gift certificate compensation for an alleged bout of food poisoning, at the risk of their leaving a negative Yelp review for the restaurant, has some considering the darker side of social media, and what it could mean for restaurants.  Like any other tool, of course, social media is only as good as those who use it properly.  A few crazy characters out there shouldn’t spoil the party for the rest of us! 🙂

Recap of Mobile Tech and POS from Last Month’s NRA Show

From the Floor: High Tech on the Front Lines — Barney Wolf, QSR Magazine
Contrasting a foodservice convention with one for consumer electronics should be a relatively simple task, notes Mr. Wolf, but now the edges are blurring.  Many of the most prominent features of this year’s NRA show were tech-heavy solutions to age-old problems in the restaurant business.  See what he has to say in this article for QSR Magazine.

Testimonials: S. Zurkamer

June 9, 2012

“What I would say–By participating, I get to see what is being looked at as far as new products/packaging/merchandising. To then see some items at a later date actually come to the marketplace makes you feel like you had a part in that happening.”

S. Zurkamer, OH

Testimonials: Sally

June 2, 2012

As a food service operator and dietitian, I value the opportunities that PEN Pals allow me to
provide with my input to food and food industry product-related manufacturers regarding their new ideas.

Since so many of these companies no longer provide company representatives and/or brokers to call
on operators, this is my way to continue to inform the manufacturers of what my customers and I like,
need and want. I feel my opinions and judgements are valued and play a vital role in shaping new and
innovative products. I enjoy the freedom to respond during my available time, at my pace. I, so, do not
miss all those lengthy telephone interviews that have all but disappeared from my day. I can respond
with speed and without the frustration of someone asking for clarification of what I said.
And, it is a real WOW to see when one of those products that I evaluated is featured in a food magazine or at a food show! ”


Testimonials: Joe

May 26, 2012

“My years of involvement with PEN Pals have been rewarding in several ways. First, I have the satisfaction of knowing that my opinions are being heard by product manufacturers. Surveys include items being used in my facility as well as potential new products. Second, I have had opportunity to test in house some new products and give evaluations to the manufacturers. Finally, the rewards system for PEN Pals is very generous. I have been able to claim many useful, valuable awards for my operation. Thanks to PEN Pals!”


Testimonials: Greg

May 19, 2012

“Product Evaluations along with Pen Pals is top of the line when it comes to on line surveys. Very easy to use format, a great selection of awards, and great service. I love asking brokers about new items that I wouldn’t know about if not for Pen Pals.”


Testimonials: Elsie

May 12, 2012

“I have really enjoyed Pen Pals. The surveys are not long and they give you choices verses you trying to think of all the products that are used in your facility. The surveys are great and when I start seeing some of the items that I have surveyed I can say “Ok remember doing a survey about that product”. Some of the new products that are coming out are going to fit very well at my facility. When I’m doing some of the surveys I look for items that would work here at my facility. I have even gotten calls about sampling new products.

I love the products that I can get for the points that I get. I use them to get items for my employees at Holidays and birthdays. I know it been a long time since I have been doing surveys and I look forward to doing them.”


Testimonials: Don

May 5, 2012

“I have been participating in PEN Pals for the past 10 years, the reward options have improved over time and I also feel that having an opportunity to give input on potential new products, flavors, pack sizes and seeing what’s coming ahead to us as foodservice operators is well worth the time invested”


Testimonials: Cathy

April 28, 2012

“I love the PEN Pals program, surveys have very new and inventive ideas. I have tried some great products over the past 10 years.
I also like the trends tracker, keeps me up to date with what our customers want. Yes I do remember our telephone survey’s, we have come a long way in 10 years. I hope it will be around for years to come!”